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By registering you agree that Buy Computer may use your information for ordering.
See our Privacy Policy.
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This page is accessible from outside as: www.buycomputer.co.za/ideal/buycomputertermsandconditions.php

Refubished Warranty Policy

Understanding Your Refurbished Warranty:
Our refurbished PCs are sold with a 12 month carry-in hardware warranty. As such, any hardware fault encountered within the first year of purchase, will be covered by this warranty.

Hardware faults within 7 working days of receipt (Out-Of-Box):

Should you encounter a hardware fault within the first 7 working days of receiving an item, BuyComputer will arrange to have the item collected and fixed / replaced at our expense.

It is of the utmost importance that out-of-box failures be reported immediately, as to ensure that the issue is resolved as speedily as possible.

Hardware faults outside of 7 working days after receipt:
Customers will be required to return the faulty item(s) to BuyComputer, at their expense. Alternatively, you can contact us on 021 551 6254 and request a quotation on our Collect & Return service. Upon acceptance of the quotation, BuyComputer will arrange the collection and return on the customer's behalf.

Please note that the quotation is subject to the number and weight of items to be collected and returned.

Battery Warranty Policy

Refurbished Laptop Battery Warranty Policy:
It is important to note that the batteries in our refurbished laptops are tested to hold a charge. BuyComputer does not promise or commit to a minimum battery discharge / run time.

When in use, the laptop may display warnings about the health of the battery. These warnings are not grounds for replacement.

Our warranty policy states that a laptop battery will only be replaced under warranty when (a) it has been received in non-functional condition (i.e. it does not hold any charge) and the fault is reported within the first 7 days after purchase, or (b) when the battery was purchased new. With the latter, the battery is included in the laptop’s initial 12 month carry-in warranty.

To ensure optimum performance from the battery, we strongly recommend that a new battery be purchased with a refurbished laptop.

Manufacturer Warranty Policy

Understanding Your Manufacturer Warranty:
All new / ex-demo PCs, bought from BuyComputer, are covered by a manufacturer warranty. This means that the warranty service is provided by the manufacturer.

To ensure that warranty issues are resolved as speedily as possible, we ask that our customers contact the manufacturer directly in the event of a warranty claim.

 

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PRIVACY POLICY

This page is accessible from outside as: www.buycomputer.co.za/ideal/buycomputerprivacypolicy.php

Introduction

In our mission to make commerce better for everyone at Realtime Mall, we collect and use information about you.

This Privacy Policy will help you better understand how we collect, use, and share your personal information.

Our values

Trust is the foundation of the Real Time Mall platform. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

- Your information belongs to you!

We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

- We protect your information from others!

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

The extent of Our Values are explained in length below.

Content

We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.

1. Should you decide to register as a user via the website, we may require you to provide us with personal information which identifies you. This includes but is not limited to :

  • your name and surname;
  • your email address;
  • your physical address;
  • your identity number;
  • your mobile number;
  • your date of birth; and
  • your gender,

Your personal information will not be utilized for any purpose other than as set out below:

  • - In relation to the ordering, sale and delivery to contact you regarding current or new items or services offered via the website (unless you have opted out from receiving marketing material from us) - To inform you of new features, special offers and promotional competitions offered by us or any of our clients,affiliates, partners(unless you have opted out from receiving marketing material from us).
  • - To improve our product selection and your experience of our website by, for example, monitoring your browsing habits, or tracking your sales on the website; or o disclose your personal information to any third party other than as set out below:
  • - To our employees, third party service providers, clients,affiliates and partners, who assist us to interact with you via our Website, email or any other method, for placement of orders or delivery (i.e. Courier Delivery or Self-collection), and thus need to know your personal information in order to assist us to communicate with you properly and efficiently.
  • - To our employees, third party service providers, clients,affiliates and partners in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new products or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us).
  • - to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of these Terms and Conditions.
  • - to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit; and
  • - third party service providers in order for them to liaise directly with you in the event of you submitting a complaint or claim regarding any order you have placed which requires their involvement.
  • - We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. Realtime Mall undertakes never to sell or make your personal information available to any third party other than as provided for in this Privacy Policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Realtime Mall is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
  • - We will ensure all of our employees, third party service providers, clients,affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to such information.

2. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person, entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

3. We assure you that we will:

  • treat your personal information as strictly confidential, save where we are entitled to share it as set out in this Privacy Policy;
  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • provide you with access to your personal information to view and/or update personal details;
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request; and
  • upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.

4. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so or you consent to us retaining such information for a longer period.

5. Whilst we will do all things reasonably necessary to Protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

6. If you disclose your personal information to a third party, Such as an entity which operates a website linked or anyone other than Realtime Mall, Realtime Mall shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.



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